The Essentials Series: Infrastructure Management

by Chad Marshall


Infrastructure management enables the delivery of a meaningful, service-oriented approach to IT management. The Essential Series: Infrastructure Management highlights how you can leverage effective infrastructure management to simplify the relationships between key internal IT stake holders, such as storage and information security, and deliver valuable metrics to business partners so that they can make informed decisions about IT investments.

As this article series explores, the technology we deploy today and the methods that we use have dramatically changed over the past 30 years, but the mission remains clear: The infrastructure must improve the quality of service of business processes and reduce operational expenses (through process automation). Learn how to implement infrastructure management to accomplish these goals in a way that is easy for business managers to leverage while minimizing interruptions in service.


Article 1: Understanding the Business Value of Infrastructure Management

In the grand scheme of business, the concept of infrastructure management, or the practice of managing all the assets (hardware, software, processes) within an IT infrastructure as a unified whole, is relatively new and includes all facets of infrastructure management including performance and fault management. In this article we explore the  history of IM, what it has become today, and the business drivers that will help you move your infrastructure management into the future.

Article 2: Delivering Infrastructure Management

In this article, we'll review the steps necessary to drive out infrastructure management including a close look at the Unified Service Model (USM) and its value in Infrastructure Management, some tips on gaining momentum and show you how IM enables the delivery of a meaningful, service oriented approach to IT management

Article 3: Realizing the IT Management Value of Infrastructure Management

Infrastructure management provides clear benefits to your overall IT management program including ways to alleviate the pain associated with ITIL adoption, ensuring continuous availability, measuring performance and adopting virtualization solutions. In this article we'll explore Infrastructure Management from an IT perspective and show you how infrastructure management can reduce the "pain" associated with IT management.