Realtime Reader November 2007: Issue 89

If you're concerned about your upcoming compliance audit, consider joining renowned author, speaker, and Realtime Windows Server Resident Editor Greg Shields for his talk on passing your next compliance audit. You'll learn the tricks of the compliance audit, and how you can use Ecora Auditor Pro to easily collect information, manage change, and create reports the auditors want to see.

Compliance audits are painful, unless you have the right tools in place. Join us to discover how. >>register now

New Chapter: Effective Incident/Problem Management
through ITIL

Download the newest chapter from The Shortcut Guide to Improving IT Service Support through ITIL !

As Chapter 3 explores, implementing the ITIL Incident Management and Problem Management processes will be an evolutionary process just as Change Management implementation was. It will take time and investment up front. It will be a learning experience. But, when done correctly, it will make your business more efficient; reduce downtime; prevent incidents from happening; save money that otherwise would have been spent constantly addressing recurring incidents, problems, and errors; and make IT more valuable in the eyes of your business leaders.

Chapter 3: Effective Incident/Problem Management through ITIL, authored by Rebecca Herold, is available at: http://nexus.realtimepublishers.com/SGITIL.htm

New Webinar: Ready. Set. VoIP!
Part 3: Automating Monitoring for VoIP Service Delivery

Check out the newest webinar in the Ready. Set. VoIP! Series

In the "Ready.Set.VoIP!" series, Ken Camp, noted author of IP Telephony Demystified, takes you through management of the VoIP life cycle - from network assessment, pre-deployment, and ongoing monitoring to reporting and future expansion plans. In part three of the series, Ken Camp will cover the importance of being proactive rather than reactive when operating Voice over IP on your network.

All webinars in the Ready. Set. VoIP! Series can be accessed at: http://nexus.realtimepublishers.com/RWSRSV.htm

New Chapter: Ongoing Operations for VoIP and IP Telephony Deployment

Download the newest chapter from The Definitive Guide to Successful Deployment of VoIP and IP Telephony!

The job of creating a project, selling it to management and users, and making it happen-in any size organization-is different to the job of running the system day-to-day. It is the rare individual who can fill both roles. If your job is to take the reins, create harmony from chaos, and run the new VoIP or IP telephony system day-to-day, this chapter is for you.

Chapter 6: Ongoing Operationse, written by Jim Cavanagh, is available at: http://nexus.realtimepublishers.com/dgsdvip.asp

Complete eBook: The Definitive Guide to Converged Network Management

Download the complete eBook!

The convergence of voice and data networks has been evolving and gaining momentum for several years. Organizations are implementing VoIP in an effort to cut communications costs or leverage the competitive advantage of integrated services. The Definitive Guide to Converged Network Management highlights the overall service management challenges facing enterprise as well as identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP. It will offer a series of systematic and holistic techniques for managing the total integrated network to ensure a consistent service delivery and support for ongoing business operations.

Complete eBook: The Definitive Guide to Converged Network Management, written by Ken Camp, is available at:
http://nexus.realtimepublishers.com/dgcnm.htm

New Article: 5 Evaluation Criteria for Selecting a Data Loss Prevention Product

Download the newest article from The Essentials Series: Messaging and Web Security Volume Two!

Businesses are growingly concerned about preventing data loss. High-profile cases that involve major retailers and credit card industry companies to government agencies and academic institutions have suffered well-publicized breaches at the hands of outside attackers. Insider threats are a potential source of costly data loss as well. The security market has responded to the need for monitoring and controlling the flow of information with an array of data loss prevention (DLP) products. The range of options is good news for companies with DLP requirements, but how should one choose a DLP solution?

5 Evaluation Criteria for Selecting a Data Loss Prevention Product, written by Dan Sullivan, is available at: http://www.realtime-websecurity.com/ESMWSv2.asp

New Podcast: An Introduction to BSM

Listen to the newest podcast from The Definitive Guide to
Business Service Management !

This podcast takes a look at how this powerful new way of thinking about monitoring data can:
- Improve Your Uptime
- Enhance Troubleshooting
- Improve Total Quality of the Business Services you provide to your customer

An Introduction to BSM, with Greg Shields, is available at: http://nexus.realtimepublishers.com/DGBSM.htm

You may also subscribe to this podcast, along with other Realtime expert podcasts, on iTunes at:
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=164518779

Recently Announced Chapters

The Shortcut Guide to Selecting the Right Virtualization Solution
Chapter 1: The Virtualization Assessment

The Shortcut Guide to Extended Validation SSL Certificates
Chapter 2: Overview of SSL and EV-SSL Certificates

The Shortcut Guide to PC Restoration and Disaster Recovery
Chapter 3: Operating System and Application Upgrade

Realtime Resource: Virtualization Security Playbook
New White Paper from Blue Lane

The Definitive Guide to Virtual Platform Management
Chapter 8: Virtualization Management: Policies and Processes

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