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Issue #86
October 2007
: : New Chapter: Effective Change Management through ITIL
: : New Chapter: PC Hardware Life Cycle
: : New Article: Web Developers Guide to Avoiding Cross Site Scripting Attacks
: : New Chapter: Implementation and Migration
: : New Chapter:
Running the Pilot Project, Final Deployment and Project Post Mortem
: : Realtime Resource:
Managing Your VoIP Service Implementation
: : Recently Announced Chapters
: : Start Building Your IT Library Today!
: : Receive Chapter Alerts via RSS!
: : Sponsor a Publication!
: : Manage Your Subscription
: : Online version of Realtime Reader |
New Chapter: Effective Change Management through ITIL
 Download the newest chapter from The Shortcut Guide to Improving IT Service Support through ITIL!
Chapter 2 explores how implementing the ITIL Change Management process will be an evolutionary process. It will take time and investment up front. It will be a learning experience. But, when done correctly, it will make your business more efficient and make IT more valuable in the eyes of your business leaders.
Chapter 2: Effective Change Management through ITIL, written by Rebecca Herold, is available at: http://nexus.realtimepublishers.com/SGITIL.htm
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New Chapter: PC Hardware Life Cycle
 Download the newest chapter from The Shortcut Guide to PC Restoration and Disaster Recovery!
For most organizations, the investment in personal computer hardware is extensive. It is often a target for budget cuts. A carefully thought-out plan can help produce the greatest yield from that investment. The more productive use that workers get from the desktops, the greater is the return from that hardware investment. Chapter 2 will consider the role that hardware plays in providing a desktop for the user. It will examine the reasons hardware changes and the appropriate steps to take to restore the desktop to full operation once the hardware changes.
Chapter 2: PC Hardware Life Cycle, written by Mark Scott, is available at:http://nexus.realtimepublishers.com/SGPCRDR.htm
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New Article: Web Developers Guide to Avoiding Cross Site Scripting Attacks
 Download the newest article from The Essentials Series:
Messaging and Web Security!
Web developers have a wide array of tools for creating the dynamic, feature-rich applications
that many of us have come to expect. With the additional functionality of dynamic Web sites
come potential vulnerabilities. One common problem with dynamic sites is cross site scripting,
also known as XSS. (CSS is a logical abbreviation for cross site scripting but that is already
commonly associated with Cascading Style Sheets)...
Article 18: Web Developers Guide to Avoiding Cross Site Scripting Attacks, written by Dan Sullivan, is available at: http://nexus.realtimepublishers.com/ESMWSv2.htm
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New Chapter: Implementation and Migration
 Download the newest article from The Definitive Guide to Successful Deployment of VoIP and IP Telephony!
You have reached the phase in the VoP project in which you will learn for the first time whether your combination of expectation setting, design, and project management is going to be a success. And, because you are working toward a successful deployment, Chapter 5 will point out ways that your project could potentially go astray so that you can avoid those possible pitfalls. To ensure success during the implementation and migration, this chapter will revisit the global enterprise case study and take a closer look at how those involved actually implemented their global VoP project, giving you a blueprint for your own implementation.
Chapter 5: Implementation and Migration, written by Jim Cavanagh, is available at:http://nexus.realtimepublishers.com/DGSDVIP.htm
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New Chapter: Running the Pilot Project, Final Deployment and Project Post Mortem
 Download the newest chapter from The Definitive Guide® to Vista Migration!
The Vista migration project is almost complete. Two phases of the QUOTE System are left to be explored in Chapter 10. The Transfer phase will focus on the manufacturing activities of the project, running through the pilot project, and then migrating all systems to Vista. The Evaluate phase will focus on project closure, running through the hand off to internal support teams, performing the project post-mortem, and preparing for system evolution.
Chapter 10: Running the Pilot Project, Final Deployment and Project Post Mortem, written by Danielle Ruest and Nelson Ruest, is available at: http://nexus.realtimepublishers.com/DGVM.htm
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Realtime Resource: From Pilot to Production: Managing Your VoIP Service Implementation
 Read the latest white paper from NetIQ!
Converged communication technologies, such as Voice over IP, are becoming more and more the standard for businesses today. Too often organizations deploy VoIP without fully knowing the impact of converging voice and data traffic on a shared network. Whether you have already deployed or are just considering an implementation, download this white paper to fully understand the VoIP network management life cycle.
New White Paper: From Pilot to Production: Managing Your VoIP Service Implementation, is available at:
http://www.netiq.com/f/form/form.asp?id=3168
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Recently Announced Chapters
New eBook: The Definitive Guide® to Business Service Management
Chapter 1: The Power of Business Service Management
New eBook: The Shortcut GuideT to SQL Server Infrastructure Optimization
Chapter 1: Challenges of today's typical infrastructure model for SQL Server
New Chapter: Monitoring Virtualization Performance
Chapter 6: Monitoring Virtualization Performance
Complete eBook: The Tips and Tricks GuideT to Creating Business Continuity through Enterprise Storage Solutions
Complete eBook: The Tips and Tricks Guide™ to Creating Business Continuity through Enterprise Storage Solutions
New Podcast: Vista Migragion - Completing the Project
New Podcast: Vista Migragion - Completing the Project
Realtime Resource: Beyond Incident Management - Staying Aware of the End-User Experience
Realtime Resource: Beyond Incident Management - Staying Aware of the End-User Experience
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