Ultimately, the case for RBA rests on the return on investment that this technology delivers. With its ability to speed incident handling, reduce support and help desk costs, implement IT efficiencies, and help the relentless drive toward regulatory and best practices compliance, making the case for RBA depends more on your situation and your needs than on the vast range of savings and efficiencies that RBA can deliver. Choose those most relevant to your situation, run the numbers, and the case for RBA will largely make itself.

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